Overview
LUCKY ECHO PTE. LTD. (hereinafter referred to as "LUCKY" , "we" or "our" ) is firmly committed to protecting the personal information and privacy of users (hereinafter referred to as "users" or "you") who use LUCKY's products and services. When you use LUCKY's services, we may collect and use your relevant personal information. Through the "LUCKY Privacy Policy" (hereinafter referred to as the "Policy"), we aim to inform you about the rules and procedures we follow when collecting and using your personal information to better safeguard your rights.
Special Note
This Policy applies to all products and services we provide. By using any of our individual services, you agree to be protected by this Policy as well as specific privacy information policy terms set for that particular service (hereinafter referred to as "Specific Terms"). In such cases, both the Specific Terms and this Policy will apply to you.
Before using LUCKY's services, please read and thoroughly understand this Policy, especially the terms marked in bold, which require your special attention. Please ensure that you fully understand and agree to these terms before proceeding. If you do not agree with the contents of this Policy, it may result in the LUCKY services not functioning properly or not achieving the intended service effects, and you should immediately stop accessing/using LUCKY services.
If, after reading this Policy, you have any questions regarding this Policy or related matters, you can contact us through the feedback channels listed in the "How to Contact Us" section of this Policy, and we will respond to your inquiries as soon as possible.
Your Information We Collect
The information we collect depends on the services you use and how you use them.
A. Information You Provide to Us Directly
We collect information that you provide to us directly, such as when you create an account, set up security questions, make a purchase, or contact our team for assistance.
- Your game account information, including your email address, username, real name, country/region, date of birth, phone number, and password;
- Security questions and answers;
- Information you provide in response to surveys about our services;
- Information you provide when seeking help from us, such as your name, phone number, and records of the issues you encounter (including call records);
- Billing information, such as your name, payment card number, and payment account details.
B. Information We May Collect Automatically
When you use our services, we may automatically collect additional information, such as details about your device, hardware and software information, IP address, or browser information. For example:
- Browser information, including your browser type and language preferences;
- Referring and exit pages, including pages viewed and other interactions with webpage content;
- Details about which services you have purchased or acquired and how you use those services;
- We may also use mechanisms such as cookies, browser web storage, and application data caches to collect and store information on your local device.
How We Use Your Information
We use your information to operate our services, enhance your gaming experience, provide you with customer support, measure the effectiveness of our advertising, and personalize our communications with you.
a.The personal information you provide to LUCKY, along with the information LUCKY collects automatically, enables us to deliver the highest quality of our games and services, fulfill your product or service orders, inform you about new products, services, features, or enhancements, and address your customer service or technical support inquiries.Additionally, we use this information to notify you about upgrade opportunities, contests, promotions, special events, and offers.
b.We also utilize this information to secure our services and users by preventing cheating, abuse, exploitation, and fraud, monitoring for toxicity, conducting analysis, imposing account restrictions and penalties, and enforcing our agreements with you.
c.Furthermore, we use your information to operate our business, which includes analyzing our performance, conducting research, fulfilling our legal obligations, and for recruitment purposes. LUCKY may share your personal information with other companies or organizations offering products or services that might interest you. Where applicable, we will inform you of such sharing and provide an option to opt-out.
d.We may also use your personal information for demographic analysis to tailor our products and services, helping us better understand and serve our customers.
Please note that personal information provided by individuals in a business context is not subject to the uses outlined above or any other practices stated in this Privacy Policy.
Who We Share Your Information With
We highly value the protection of your personal information. Except in the following circumstances, we will not share your personal information with any third party without your additional consent. However, to achieve our services/functions, it may be necessary to share your information with third parties in certain cases to ensure the functionality of our products and/or services, allowing you to use the services you require normally. These include:
Partners: We may share user information with third-party partners (including third-party payment institutions) but only within the scope of providing game services and optimizing the gaming experience.
Advertisers: We may share non-personally identifiable information of users (such as device information and in-game behavior data) with advertisers to provide targeted advertising services.
Social Media: We may incorporate specific Facebook and Google software to enhance social media features in the game, such as accessing your friends list and displaying your profile picture.
Legal Requirements: In certain circumstances, we may need to disclose your personal information to legal authorities or third-party service providers to comply with legal obligations or address user requests.
Where possible, we may also de-identify, anonymize, or aggregate the information we collect, or collect information in a manner that does not directly identify you. Where permitted by applicable law, we may use and share such information for business purposes.
How We Protect Your Information
We prioritize the security of your information and implement a range of technical and organizational measures to help safeguard it, including encrypting sensitive information. However, please understand that no security measures can be perfect. Therefore, we cannot guarantee that your information will always be secure. You should always take the utmost care to protect your personal information.
How We Store Your Information
Your information is kept for as long as you are registered or using our games, and for up to two years from the date you stop interacting with the games. When deleting information, we take measures to ensure it is irrecoverable or irreproducible, and electronic files containing information are permanently deleted.
COOKIES or Similar Technologies
We or our partners may collect and use your information through COOKIES or similar technologies, storing such information as log data.
By using COOKIES, we provide users with a simple, personalized online experience. A COOKIE is a small amount of data sent from a web server to your browser and stored on your computer's hard drive. We use COOKIES for the benefit of our users. For instance, to speed up the login process, you can choose to save your username in a COOKIE. This makes logging into our services quicker and more convenient the next time you use them.
COOKIES allow us to serve you better and faster, and make your experience on LUCKY services more personalized. However, you should be able to control whether and how your browser accepts COOKIES. Please refer to your browser's documentation for more information on this.
Your Right
Your Right to Verification: To protect the security of your account and personal information, we may require verification of your account ownership before processing your request to exercise your data privacy rights. Verification methods may include logging into your game account, confirming ownership and access to the email address associated with your account, and/or confirming other unique account details.
Your Right to Deletion: You may deactivate your account or delete personal information associated with your account by contacting us through official channels. However, if you do so, you will no longer be able to access the games or services associated with your account. Please note that we may retain your information as necessary to resolve disputes, enforce our user agreements, protect our legal rights, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of our services.
Your Right to Access: You have the right to access the personal information we hold about you, including the categories of personal information collected, the sources from which we collected the information, the reasons and methods for collecting the information, and the parties who may receive the information (including those with whom the information may be shared, as defined by applicable law).
Children
We do not knowingly collect personal data from children under the age of 18. If we discover that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that data. If you are a parent or guardian and find that your child has provided us with personal data, please contact us to request the deletion of that data.
Changes to Our Policy
We may occasionally update this Privacy Policy. When we do, we will revise the "Last Updated" date at the bottom of this policy. If there are significant changes to this policy, we will post those changes prominently or notify you directly before the changes take effect, making reasonable efforts to inform you.
How to Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us through [email protected]. We will respond to you as soon as possible and address your request.
